Refund Policy

Last updated: 8 August 2026. This Refund Policy applies to paid CloudCache Tools educational programs purchased through authorized enrollment channels. This website does not process checkout.

Eligibility

Self-paced Field Ledger enrollments may request a full refund within 7 days of purchase if less than 20% of module content has been accessed. Cohort programs (Vault Roster and Cold-Stack Archive) may request a full refund up to 72 hours before the first live session.

Partial refunds

If a cohort is canceled by CloudCache Tools after it begins, learners may choose a transfer to a later cohort or a partial refund proportional to undelivered live sessions.

Non-refundable items

Custom onsite workshops already delivered, third-party hardware, and downloadable template packs marked “final sale” in an order confirmation are non-refundable.

Refund process

Email support@cloudcache-tools.digital with your full name, purchase reference, and reason. We may ask which modules you accessed to confirm eligibility.

Processing time and method

Approved refunds are processed within 10 business days to the original payment method when the processor allows. Bank timelines may add additional days.

Cancellations

You may cancel a future cohort seat under the eligibility windows above. After a live cohort begins, cancellations convert to materials access for that term without live-session refunds unless required by applicable law.

Exceptions

Mandatory consumer rights under the laws of Korea remain available where they apply. If those rights grant a broader remedy, they prevail over this policy.

Contact for refund requests

Phone: +82-5-698-1214 · Email: support@cloudcache-tools.digital · Address: Street: 37-7, Myeonggori, Jeomgok-myeon; City: Uiseong-gun; State/province/area: Gyeongsangbuk-do; Country calling code: +82; Country: Korea;